Terms & Conditions

Please read these terms carefully before using this website

Last Updated: September 2026

These Terms & Conditions govern your use of this website and any purchases made through it. By accessing this website or placing an order, you agree to be bound by these Terms & Conditions.

If you do not agree with these terms, you must not use this website.

Eligibility

You must be at least 18 years old to access this website or purchase products from Pegasus Peptides.

By placing an order, you confirm that:

You are legally capable of entering into binding contracts;
You are purchasing products solely for legitimate laboratory research purposes;
You will comply with all laws and regulations applicable in your jurisdiction.

Research Use Only

All products sold by Pegasus Peptides are supplied strictly for:

Laboratory research;
Analytical testing;
Scientific and educational research purposes only.

Products sold on this website are:

NOT intended for human consumption;
NOT intended for veterinary use;
NOT intended for therapeutic, medicinal, cosmetic, or food purposes;
NOT approved by the MHRA, FDA, EMA, or any equivalent regulatory authority for medical use.

By purchasing from Pegasus Peptides, you acknowledge that:

You understand the nature of research compounds;
You are familiar with safe laboratory handling procedures;
You assume full responsibility for the safe handling, storage, use, and disposal of products purchased.

Pegasus Peptides reserves the right to refuse or cancel any order where misuse is suspected.

Product Information

We aim to ensure that all product descriptions, specifications, pricing, stock availability, and website content are accurate.

However:

Errors may occasionally occur;
Product images are illustrative only;
Information may be updated without notice;
Prices and availability may change at any time.

Pegasus Peptides reserves the right to correct errors, update information, or cancel orders affected by technical or pricing inaccuracies.

Orders & Payment

All orders are subject to acceptance and availability.

We reserve the right to:

Refuse any order;
Limit quantities purchased;
Request identity or payment verification;
Cancel suspicious or fraudulent transactions.

Payment must be received in full before orders are dispatched.

All prices displayed are in GBP unless otherwise stated.

Shipping & Delivery

Shipping information is provided separately within our Shipping Policy.

Customers are responsible for ensuring products can legally be imported into their country or jurisdiction.

Pegasus Peptides accepts no responsibility for:

Customs delays;
Import restrictions;
Seizures;
Taxes or duties;
Regulatory actions outside the United Kingdom.

Delivery estimates are provided for guidance only and are not guaranteed.

Returns & Refunds Policy

1. Our approach to returns

Pegasus Peptides products are biological, research-grade materials intended strictly for laboratory and in-vitro research. Many are temperature-sensitive and require controlled storage and careful handling.

Under Regulation 28(1)(c) of the Consumer Contracts Regulations 2013, the standard cancellation right does not apply to goods liable to deteriorate or expire rapidly. Where this exemption applies, we cannot accept change-of-mind returns after dispatch because the product's storage, handling and integrity can no longer be verified.

The cancellation right may also cease when a protective or tamper-evident seal is broken, in accordance with Regulation 28(3)(a).

2. Order cancellations

Contact us immediately if you wish to cancel an order. We will try to cancel orders that have not entered processing or dispatch, but cancellation cannot be guaranteed once fulfilment has begun.

Change-of-mind cancellations cannot be accepted after dispatch where the statutory exemption applies.

3. Damaged, defective or incorrect products

We will investigate products that arrive damaged, defective, incorrect, materially different from their description or are confirmed as lost in transit.

Please report visible damage or delivery discrepancies within 24 hours wherever reasonably possible by completing our Returns Request Form or emailing info@pegasus-peptides.com.

Please include your order number, a description of the issue and clear photographs of the product, packaging and shipping label. Keep the product and original packaging while we investigate.

4. Products that cannot be returned where the exemption under section 1 applies

Unless a product was faulty, damaged, incorrect or not as described when supplied, we cannot accept returns for:

Change-of-mind or accidental purchases after dispatch
Opened, unsealed, reconstituted or used products
Products damaged, contaminated or stored incorrectly after delivery
Unauthorised returns
Products whose identity, condition or storage history cannot be verified

We may request photographs, supporting information or return of the product before deciding a claim.

5. Delivery information

Customers are responsible for providing a complete and accurate delivery address and ensuring that delivery can be accepted.

We cannot provide a free replacement or refund where delivery fails because incorrect information was provided or the customer failed to accept or collect the parcel.

6. Returns process

Do not return a product without authorisation.

To make a request, complete the Returns Request Form on our Shipping & Returns page or email info@pegasus-peptides.com with your order number and supporting information.

We will review your request and provide instructions. The product should, wherever possible, remain sealed, unused, unreconstituted and in its original packaging.

Customers are responsible for return postage on any authorised return.

7. Refunds and replacements

Once a claim or returned product has been assessed, we will confirm whether it has been approved or rejected.

Where approved, we will provide an appropriate replacement, refund or other remedy. Refunds will be issued to the original payment method without undue delay and normally within 5-10 business days of approval.

8. Statutory rights

Nothing in this policy excludes or restricts your statutory rights.

Website Use

You agree not to:

Misuse this website;
Attempt unauthorised access to systems or servers;
Upload malicious software or harmful code;
Copy, scrape, reproduce, or exploit website content without permission;
Use the website for unlawful purposes.

We reserve the right to suspend or terminate access where misuse is suspected.

Intellectual Property

All website content, including:

Logos;
Branding;
Product names;
Images;
Text;
Graphics;
Website design;
Source code;

is owned by Pegasus Peptides or licensed to us and protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or commercially used without prior written permission.

Third-Party Links

This website may contain links to third-party websites for convenience only.

Pegasus Peptides does not control or endorse third-party websites and accepts no responsibility for:

Their content;
Security;
Products or services;
Privacy practices.

Use of third-party websites is entirely at your own risk.

Privacy & Data Protection

Pegasus Peptides processes personal data in accordance with:

The UK General Data Protection Regulation (UK GDPR);
The Data Protection Act 2018;
Applicable electronic privacy laws.

By using this website, you consent to the collection and processing of personal information in accordance with our Privacy Policy.

We may collect:

Name;
Address;
Email address;
Telephone number;
Payment and transaction information;
IP address;
Website usage data.

We use this information for:

Order processing;
Customer support;
Fraud prevention;
Legal compliance;
Website security and performance.

We do not sell personal data to third parties.

Customers may request access, correction, or deletion of personal data by contacting us directly.

Disclaimer

All products and website content are provided on an “as is” and “as available” basis.

Pegasus Peptides makes no guarantees or warranties, express or implied, regarding:

Product suitability;
Merchantability;
Fitness for a particular purpose;
Accuracy of website information;
Website availability.

Research compounds involve inherent risks. Customers assume full responsibility for the handling and use of products purchased.

Limitation of Liability

To the fullest extent permitted by law, Pegasus Peptides shall not be liable for:

Indirect or consequential losses;
Loss of profits;
Loss of business;
Research interruption;
Customs actions or delays;
Improper product use.

Our total liability relating to any claim shall not exceed the purchase price paid for the relevant order.

Indemnification

You agree to indemnify and hold harmless Pegasus Peptides, its affiliates, directors, employees, and partners against any claims, liabilities, damages, costs, or expenses arising from:

Misuse of products;
Breach of these Terms;
Violation of applicable laws or regulations.

Force Majeure

Pegasus Peptides shall not be liable for delays or failures caused by events beyond reasonable control, including:

Customs delays;
Courier disruptions;
Natural disasters;
Government restrictions;
Supply chain interruptions;
Technical failures.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from use of this website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to These Terms

Pegasus Peptides reserves the right to amend or update these Terms & Conditions at any time without prior notice.

Continued use of the website following changes constitutes acceptance of the revised Terms.

Contact Information

For questions relating to these Terms & Conditions, please contact:

Pegasus Peptides
Email: info@pegasus-peptides.com
Website: pegasus-peptides.com