Shipping & Returns

Shipping

Orders placed before 12pm (Monday to Friday) are dispatched the same day. Orders placed after 12pm will be dispatched the next business day.

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your parcel. Please allow some time for tracking information to update, as this is managed directly by the courier once your parcel is in transit.

We use Royal Mail and DHL to deliver your orders. While we select reliable courier partners, delivery timescales cannot always be guaranteed. In rare cases, delays may occur due to circumstances beyond our control. If this happens, we will do our best to support you and escalate any issues with the courier on your behalf.

Please note: We are unable to resend or issue refunds for parcels that are still in transit. Items marked as undelivered or returned to sender must be received back at our facility before a refund or replacement can be processed. For parcels considered lost in transit, we will raise an investigation with our delivery partners. Refunds or replacements will only be issued once the courier has confirmed the case can be closed — this is typically within 15 working days for UK orders and up to 30 working days for international orders.

Shipping Address

Please ensure your shipping address is correct at the time of checkout. Once an order is confirmed, we are unable to redirect parcels in transit. For security reasons, address amendments cannot be made after an order is placed unless requested at the time of ordering.

Please be aware that same-day dispatch may not always be possible during promotional periods, high-volume sales events, or where additional security checks are required.

Returns & Refunds

Unopened and unused products in their original sealed condition may be returned within 14 days of delivery, subject to approval. Due to the nature of our research products, opened or used items cannot be returned unless they were supplied in error.

Customers must contact our support team at info@pegasus-peptides.com or complete the Returns Request Form below before returning any item. Return shipping costs are the customer's responsibility unless the return is due to our error, in which case we will cover return postage.

Approved refunds are issued to the original payment method once the returned item has been received and inspected at our facility. This does not affect your statutory rights under UK consumer law.

Exchanges

We do not offer exchanges. Where an item is supplied in error or confirmed lost in transit, we will provide a replacement or refund at our discretion. If you would like a different product, please place a new order.

Important Information

We are committed to customer satisfaction and aim to build lasting relationships with all of our clients. However, due to the nature of our products, we are unable to offer guidance on usage, concentration, or product recommendations. All customers are responsible for conducting their own research before purchasing.

All products are sold strictly for research and laboratory testing purposes only. Not for human consumption.